Return / Refund / Replacement Policy
As we source all products only based on your order to ensure 100% freshness of the products we are confident that the products which you have received will taste great. Since we pick up the products ONLY based on confirmed orders, we cannot accept any returns. We have packed all your products with utmost care to ensure no breakages and leakages. In the rarest of rare events if you still have any issues with the products you have received we would be very keen to understand your feedback and look at appropriate action. All returned items must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition within 48 hours of delivery. Postage and charges for return of these will not be refunded. Please note that in any case we cannot offer exchanges or refunds on any sale, opened or used products. All exchanges or refunds will be accepted within 48 hours of delivery. Please allow one to three weeks from the day you return your package for your refund request to be processed. You will be contacted once your return is complete. If customer paid twice for one transaction amount will be refunded via same source within 15 to 20 working days from the date of intimation. However, none of the above terms affect your statutory rights or your rights under the Consumer Protection Regulations when goods are faulty or incorrectly supplied. In the unlikely event of this being the case, we will initiate the return process after getting the complete details including the picture of the product. Please contact customer support for help.
Cancellation of the orders are allowed ONLY till 9AM for orders placed prior to this time of the same day or in the previous 22 hours (post 10 am of the previous day). Post 8 AM the orders are processed for pick up. Once the orders are sent out for picking up they cannot be cancelled under any circumstances. Our products are perishable and hence we cannot use the products incase orders are cancelled. We request customers to note that they are liable to make the full payment for orders which have been procured based on their order. Refusal of delivery is also not allowed and the consumer would still be liable to make the payment.