Shipping policy

1. General Overview

Purani Dilli Se specialises in premium, consumable food products including dry fruits, nuts, spices, and gourmet selections. Due to the nature, safety, hygiene, and quality standards applicable to such products, we follow a strict non-return and limited-exception policy, in line with industry norms and international trade practices.

By placing an order on our website, the customer agrees to the terms stated below.

2. Shipping Policy

2.1 Domestic Shipping (India)

• PAN-India delivery available

• Order processing time: 1–3 business days

• Estimated delivery: 3–7 business days, depending on location

2.2 International Shipping

We currently ship to:

• United Kingdom

• Europe

• United Arab Emirates

• Australia

International Dispatch: 3–5 business days
Estimated Delivery: 7–15 business days (subject to customs clearance)

2.3 Customs, Duties & Taxes (International Orders)

• Import duties, VAT, customs charges, or local taxes (if applicable) are the responsibility of the customer

• We are not responsible for delays caused by customs authorities

• Orders refused or returned due to customs or regulatory reasons are not eligible for refund

3. Contact & Support

For queries related to orders, shipping, or claims:
📧 [Official Support Email care.puranidillise@gmail.com]
📞 [Customer Care / +91 991 017 9001]

All decisions taken by Purani Dilli Se regarding returns, replacements, and cancellations shall be final and binding.